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Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )


Carlisle & Eden's Pubwatch schemes are designed to support the management of the town’s licensed premises with the key aim of achieving a safer, more pleasant environment for all members of the public to enjoy, regardless of Age, Gender, Race, Colour or Religious Beliefs, by encouraging Licensees to promote Responsible Drinking, Drugs Awareness and a sense of Social Responsibility in their respective venues to Bar Staff, Door Supervisors and Customers alike.

Members of the scheme have agreed to support each other in an attempt to reduce incidences of violent, criminal or disorderly behaviour in pubs. In particular they have agreed that anybody barred from one pub will be barred from all.

If any person:

  • Assaults a member of staff
  • Assaults a customer
  • Uses or sells drugs
  • Damages property
  • Or uses anti-social behaviour

They may be barred from entering any venue, which is a member of the Pubwatch scheme, for an indefinite period depending on the severity of the incident. The Pubwatch scheme is backed by a radio network, which allows the members to effectively share information with each other and the Police. In addition the Police provide confidential photographs to assist staff in identifying customers who are barred by Pubwatch.

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