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Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

If you are claiming Income Support, Employment and Support Allowance or Job Seekers Allowance

If you are claiming Income Support, Employment and Support Allowance or Job Seekers Allowance

If you are making a brand new claim or are reclaiming Income Support (IS), Employment and Support Allowance (ESA) or Jobseeker's Allowance JSA(IB) you may make your claim for Housing Benefit via The Job Centre.

You will have to fill in a separate claim form for Council Tax Reduction.

If you are a private tenant you will still have to provide us with proof of your rent paid and proof of income for anyone in your household who is over 18. We will write to you to request this.

To claim Income Support, Employment and Support Allowance or Job Seekers Allowance and Housing Benefit, Telephone 0845 600 1302 or visit The Job Centre.

If you are not in receipt of Income Support, Employment and Support Allowance or Jobseekers Allowance you can claim Housing Benefit and Council Tax Reduction, by completing the form below. Please read the guidance notes before completing the application form.

If you need further guidance please contact us.

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This A to Z of services list provides links to service pages alphabetically