Sunday , June , 13 2021
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Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Benefits in Work

Can I claim Benefit / Reduction while I am working?

If you are on a low income you can claim benefit / reduction but the more you earn the less benefit / reduction you will be entitled to. You should apply to see if you are entitled to either Housing Benefit or the Council Tax Reduction Scheme.

Customers can find out how a change in circumstances, such as starting work, may affect their benefits with the online Benefits Adviser on GOV.UK.

We will need to see evidence of your earnings as part of your claim. This will be:

  • 5 weekly payslips or
  • 3 fortnightly payslips or
  • 2 monthly payslips.

If you do not have these you can get your employer to complete an Earnings certificate (below)

Self employed

You can claim benefit / reduction if you are self employed and are on a low income. If you have been self employed for more than a year we would need to see your last audited accounts. If you have been employed for less than a year we would need a completed copy of the self employed pro forma (below). If you would like more information, contact us.

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This A to Z of services list provides links to service pages alphabetically