Wednesday , June , 16 2021
| Language and Accessibility

Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

How to register for Self-Service


Firstly register for Self-Service

During registration, you will need to enter your contact details, and create a user name and password. You will also need to give a security question and answer

Please keep a secure note of your user name, password and security

question/answer for future reference

Once you have completed your registration, we will send you an email to validate your email address

Click on the link in the email to be taken to the login screen


Image for search button

This A to Z of services list provides links to service pages alphabetically