Monday , June , 14 2021
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Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Connect your Accounts

Before you can access your details online, you will need to authenticate or request a PIN for each account.

Please note that you only have to register once. If you have more than one

account or claim, you simply have to request a PIN for each one.

You will need the account reference number of your Council Tax, Business Rates or Benefit account to connect.

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This A to Z of services list provides links to service pages alphabetically