Monday , June , 14 2021
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Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Requesting your PIN

If you are unable to Authenticate online you will need to request a Pin Number that will be sent to you in the post.


2. Requesting your PIN

  • Once you've logged in
  • Select Council Tax, service
  • Enter your account number
  • Click 'Send me a PIN'
  • We will send your PIN to you within 3 working days by post.

3. Activating your PIN

  • Once you've logged in.
  • Select Council Tax, service
  • Enter your account number
  • Click 'Enter your PIN'
  • Enter the PIN that we sent you and click 'Confirm'
  • That's it! You will now have access to your details
  • You will then be asked if you want to sign up for ebilling


Image for search button

This A to Z of services list provides links to service pages alphabetically