Monday , June , 14 2021
| Language and Accessibility

Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )


How to turn on e-billing

Once you've logged in.

From the My Services area, select the account you want to sign up for ebilling

  • Select View Details
  • Click the e-Billing Sign Up link
  • Read and accept the terms and conditions
  • Enter the email address you want the notification to be sent to, and select the 'Email
  • with link' option
  • Select 'Confirm' and we will send you a validation email
  • Click the link within the email to confirm your account preference

Image for search button

This A to Z of services list provides links to service pages alphabetically