Wednesday , June , 16 2021
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Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Contacting the Benefits Office

Contacting the Benefits Office

In person to the :

Customer Contact Centre
Civic Centre

The opening hours are:

Monday to Thursday: 9 am to 5 pm

Friday: 9am to 4pm.

By phone: 01228 817200 option 3

Textphone 18001 01228 817000

The calls are received directly by a Customer Services advisor dedicated to Benefits. If all the lines are in use the answering machine will allow you to leave a name and contact number, we will ring you back. The phone is manned from 9am to 5pm Monday to Thursday and 9am to 4pm Friday.

By letter:

Letters and forms can either be delivered to the Contact Centre where a receipt will be issued or sent to:

Revenues & Benefits Services
Carlisle City Council
Civic Centre


[email protected]

This address is monitored on a daily basis and any enquiries will be acted upon as soon as possible.

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This A to Z of services list provides links to service pages alphabetically