Contacting the Benefits Office
Contacting the Benefits Office
In person to the :
Customer Contact Centre
Civic Centre
Rickergate
Carlisle
CA3 8QG
The opening hours are:
Monday to Thursday: 9 am to 5 pm
Friday: 9am to 4pm.
By phone: 01228 817200 option 3
Textphone 18001 01228 817000
The calls are received directly by a Customer Services advisor dedicated to Benefits. If all the lines are in use the answering machine will allow you to leave a name and contact number, we will ring you back. The phone is manned from 9am to 5pm Monday to Thursday and 9am to 4pm Friday.
By letter:
Letters and forms can either be delivered to the Contact Centre where a receipt will be issued or sent to:
Revenues & Benefits Services
Carlisle City Council
Civic Centre
Carlisle
CA3 8QG
E-mail:
[email protected]
This address is monitored on a daily basis and any enquiries will be acted upon as soon as possible.
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