Monday , June , 14 2021
| Language and Accessibility

Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Freedom of Information Act

From 1 January 2005, under the Freedom of Information Act, the Council may receive a request to provide information regarding enquiries for pre-application advice and of any advice given. Sections 41 & 43 of the Act exempts information whose disclosure could result in substantial financial loss, or be likely to prejudice the commercial interests of any person.

When submitting a pre-application enquiry which you believe to be confidential, please supply a covering letter that sets out the reasons why, and for what period, any information in regard to the enquiry needs to remain confidential. In doing so, this Authority may accept the justification for confidentiality, and will make every effort in so far as the Act allows, to ensure that the information is 'inaccessible' in the sense of not being in the public domain, or a matter of public knowledge. However, the passage of time may mean that the information is no longer sufficiently sensitive to be considered 'confidential'.

The decision as to whether or not to release information lies with the Local Authority. The Authority must therefore carefully consider claims for exemption, as a third party may challenge a decision, which could result in costs being awarded.

Image for search button

This A to Z of services list provides links to service pages alphabetically