Wednesday , June , 16 2021
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Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )


Green box

The green box is our kerbside recycling collection service for mixed glass bottles and jars, aerosol cans and food tins and drink cans.

Cans should be crushed where possible.  NO broken glass please. 

Please put your recycling loose into your green box and not in plastic carrier bags (we can't recycle plastic carrier bags).  Please place your box at the kerbside before 7am as we cannot return if you miss us.

You may wish to mark your property name or number on your box to ensure safe return.

Green box covers

Green box covers are now available to collect from the Civic Centre. These make sure that the Green box contents stay dry and do not fall out or blow away. They come complete with ties to fasten securely to your box.

Yes please No thanks 


  • Glass bottles and jars
  • Food tins and cans
  • Aerosol cans 

Please DO NOT deposit:

  • Broken and Plate Glass
  • Light bulbs
  • Pyrex and ceramics
  • Milk bottles
  • Plastics and Cardboard

No green box?

Are you struggling to carry your green box?

If you have mobility problems we may be able to help. Please call us on 01228 817200 to discuss alternative arrangements.

You can also call us to arrange assistance with carrying your green box or recycling bags if required.

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This A to Z of services list provides links to service pages alphabetically