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Frequently Asked Questions

If you cannot find the information you want in our service pages, you may be able to find it on this main FAQ page.
After looking at the statistics of how users browse our site we have now focused on the most used services as priority, many hundreds of information pages on our site that were accessed rarely or sometimes not at all have now been removed to de-clutter and make our site easier to use.

However we still accept that some information is desirable to help our users better understand aspects of how Carlisle City Council services work, so we provide FAQ lists on most our section landing pages.
All FAQs including any FAQ that does not fit in any of our our site sections are accessible here in the master FAQ page.

Master FAQ ( select a category or search for answers )

Plastic and Card (green bags)

Plastic and Card (green bags)

Greenbag's are provided for the kerbside recycling collection of plastic, card, paper and cartons (e.g, tetrapak). We supply one bag for plastics and one bag for card, paper and cartons.  Additional bags are available if required from the Civic Centre. Please do not mix plastics with the card/paper/cartons in the same bag as they are emptied into different compartments in the vehicle. Please do not leave any food waste in the containers you place into your greenbags - we can only recycle clean plastics.  If you would like to recycle mo

The plastic goes to Cumbria Wastes’ MRF (sorting facility) where all the materials are separated and then recycled in the UK: -

  • the cans and plastics are separated using magnetic forces and blowing machinery.
  • We accept all types of plastic bottles (including detergent bottles), tubs, yogurt pots, food trays (including black trays).  Black trays are not a target materials as they are of a lesser value but they are still recycled as a fuel.

If you require more green bags please order additional recycling bags here.

Please check your recycling calendar for collection dates. Your calendar will only show Greenbag recycling if we collect from your area .

Please place your bags out at the kerbside before 7am as we cannot return if you miss us.

You may wish to mark your property name or number on your bags to ensure safe return.

What can I recycle in my green bags?

Plastics Cardboard, Paper and Cartons
  • Bottles
  • Tubs andYoghurt pots
  • Food trays and Containers
  • Other recyclable small household plastics

Please flatten where possible and place all plastics in one green bag.

Sorry - NO polystyrene, bubble wrap, wrapping paper, plastic bags, plastic toys, cling film or food waste.

  • Packaging boxes
  • Cereal boxes
  • Cardboard egg cartons
  • Food sleeves and boxes
  • Toilet and kitchen roll tubes
  • All paper, magazines etc (sorry, no wrapping paper)
  • Food and drink cartons (e.g, tetrapak)

Please flatten and place all these items in one green bag. Larger items can go beside your recycling bag or you can collect additional bags if required.


  • Please don't mix your plastic and card/paper/cartons
  • Please don't place anything in plastic carrier bags.
  • Please wash and squash where possible.
  • You can also recycle these items at most recycling points.

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