| Language and Accessibility

My Account LogoMy Account is the new way to use our council services.

Registering for an account is easy and takes just a couple of minutes - all you need to get started is an email address.

We're asking you to do this to save time and money every time you contact us.


What services can I access?

By registering for My Account you will be able to securely access the following range of council services:

Log in or register for MyAccount

  • View your Council Tax details, set up a direct debit, make payments, apply for discounts and amend address details online
  • Sign up for Ebilling
  • View your Housing Benefit application and complete a change of circumstances online
  • Report a change of address
  • Report an environmental problem or order services
  • Order a New bin, Report a missed collection or order a Special Collection
  • View your Business Rates details, set up a direct debit, make payments, apply for discounts and amend address details online
  • Submit a Green spaces Enquiries
  • Submit a planning Enquiry

For further information about MyAccount or if you experience any problems see our frequently asked questions below or why not see our short video below.

Watch this short video to see the benefits of signing up to MyAccount

  My Account FAQ

Privacy / Terms and conditions

Registering for a customer account

You can get your own customer account to get extra services such as faster online forms, ordering services without giving your details every time, and the ability to track progress of your requests.

If you register, we may contact you by email about your requests, and about services, information and events of interest provided by the council and our partner organisations

We regard your privacy as important and any personal information you give to us will only be used in accordance with the General Data Protection Regulation. We do not store personal information about people who visit this site unless they provide contact information or use one of our online services.

If you provide any personal information in order to use a service on this website, it will only be used by Carlisle City Council, It will not be shared with any third party without your consent, unless required by law.

Click Here to view the MyAccount Privacy Statement

You can find more information on our website help page.

If you would like to remove your account please contact us at [email protected]


 Contact Details

This A to Z of services list provides links to service pages alphabetically