Homeless Prevention & Accommodation Services Fair Processing Notice

This privacy notice explains what information Carlisle City Council needs in order to deliver the Homelessness Prevention and Accommodation Services.
In order to provide these services, it is necessary for the Council to collect, store, process and share personal data relating to housing applicants and persons at risk or who are homeless; including housing / support providers, landlords and wider stakeholders.
Carlisle City Council is committed to protecting and respecting your privacy in terms of how we collect, use, store and destroy your personal information

Who is responsible for your information?

Carlisle City Council is the data controller for the personal information we will collect from you and under the General Data Protection Regulation, this fair processing notice is designed to provide you with all the information with which you have a right to be provided.

Purposes of processing your personal data

We need the personal information of housing / support providers, landlords, wider stakeholder, homelessness applicants and their family members in order to assess, process and help the applicant access support in relation to:

eligibility and making an application under the homelessness legislation
determining housing needs
provide suitable emergency temporary accommodation
prevent or relieve homelessness
Rehousing

Categories of personal data and lawful basis

In order to provide this service, we may need to process some or all of the following categories of personal information:

contact details
property details
financial, tax and/or benefit details
criminal convictions
proof of identity (passport, driving licence etc.)
support and welfare needs

Under data protection legislation, processing of this data is allowed due to the official authority vested in the Council contained within the Housing Act 1996 as amended by the Homelessness Act 2002, Localism Act 2011, and Homeless Reduction Act 2017

Categories of sensitive personal data and lawful basis

In order to provide this service, we may need to process some or all of the following categories of sensitive personal information:

health information
ethnicity
religion
gender identity
safeguarding information

Under data protection legislation, processing of this data is allowed under Article 9(2)(b):
processing is necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law in so far as it is authorised by Union or Member State law or a collective agreement pursuant to Member State law providing for appropriate safeguards for the fundamental rights and the interests of the data subject

Who we may share your personal data with

We may share applicant information with other housing / support providers in order to best assess the needs of some applicants. We may also receive information from these parties about your application. These third parties may include other teams within the council as well as external organisations, including:

Social Services
Health Services
Police
Housing Associations and other Housing providers (including private rented sector landlords)
National Probation Services
Information may also be shared with other teams within the council for statutory enforcement purposes
Department for Work and Pensions
Advocacy Services (such as the Law Centre and People First)

We will share information with the Ministry of Housing, Communities and Local Government (MHCLG), who collect data to research the causes of homelessness and effectiveness of prevention. If you want more information you can ask a member of staff using contact details below. You can also contact MHCLG’s Knowledge and Information Team about seeing your data or withdrawing from the research by emailing MHCLG’s Data Protection Officer at [email protected]

How long we will keep your personal information.

Your personal information and the information held in relation to your homeless application will be kept for:

Hard copy - 3 years after last action;
Electronic records - 25 years;

in accordance with the retention schedule, at which point it will be destroyed.

Your rights are:

To be informed
To have access to your personal information
To have inaccurate personal information rectified
To have personal information erased
To restrict the processing of your personal information
To obtain and reuse your personal information for your own purposes
To object to the processing of personal information
To not be subject to decisions based solely on automated means, including profiling

Further information

Right to Lodge a complaint with the UK Information Commissioner’s Office (ICO)

Should you be unhappy with the way Carlisle City Council has handled your personal information, we encourage you to let us know so that we can look into this for you and provide a response.

Should you then wish to lodge a complaint with ICO you can contact them at:

Website: https://ico.org.uk/

Address: Information Commissioner’s Officer, Wycliffe House,

Water Lane, Wilmslow, Cheshire, SK9 5AF

Email: [email protected]

Telephone: 0303 123 1113

Carlisle City Council can be contacted at:

Address: Civic Centre, Carlisle,

Cumbria, CA3 8QG

Email: [email protected]

Telephone: 01228 817200

Carlisle City Council’s Data Protection Officer can be contacted at: