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Performance Management

Key Performance Indicators and Service Standards

We want to provide the best possible services to our customers. The Council concentrates on areas that really make a difference to the organisation and, more importantly, the residents of and visitors to Carlisle. The End of Year Performance Report 2020/21 gives further information about our performance and service standards. 

Carlisle Plan

The Carlisle Plan 2021-2023 sets out the Council’s overall vision for Carlisle, supported by five priorities. The vision gives a clear direction and context for all our activities. We will maximise opportunities to improve health, wellbeing and economic prosperity through our five priorities that support the vision. Here is a link to further information:

Carlisle Plan 2021-2023

Corporate Peer Challenge - 2020

The Corporate Peer Challenge (CPC) looked at the following themes:

  • Understanding of the local place and priority setting.
  • Leadership of place.
  • Organisational leadership and governance.
  • Financial planning and viability.
  • Capacity to deliver.

In addition, to the standard lines of inquiry, we asked the CPC team for observations and feedback on the following:  

  • The approach to commercialisation.  
  • The effectiveness of the performance management arrangements. 

A link to their final report is available here.

Want to know more?

For further information please contact the:

Policy and Communications Team
Carlisle City Council
Civic Centre

Telephone: 01228 817258

Email: [email protected]

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