Key Performance Indicators and Service Standards
We want to provide the best possible services to our customers. The Council concentrates on areas that really make a difference to the organisation and, more importantly, the residents of and visitors to Carlisle. The End of Year Performance Report 2020/21 gives further information about our performance and service standards.
The Carlisle Plan 2021-2023 sets out the Council’s overall vision for Carlisle, supported by five priorities. The vision gives a clear direction and context for all our activities. We will maximise opportunities to improve health, wellbeing and economic prosperity through our five priorities that support the vision. Here is a link to further information:
Carlisle Plan 2021-2023
Corporate Peer Challenge - 2020
The Corporate Peer Challenge (CPC) looked at the following themes:
- Understanding of the local place and priority setting.
- Leadership of place.
- Organisational leadership and governance.
- Financial planning and viability.
- Capacity to deliver.
In addition, to the standard lines of inquiry, we asked the CPC team for observations and feedback on the following:
- The approach to commercialisation.
- The effectiveness of the performance management arrangements.
A link to their final report is available here.
Want to know more?
For further information please contact the:
Policy and Communications Team
Carlisle City Council
Telephone: 01228 817258
Email: [email protected]