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Wednesday , April , 08 2020
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Corporate Complaints Policy

Not satisfied with our service? Then tell us!

Carlisle City Council aims to serve its customers as effectively and courteously as possible. However, even the best service sometimes goes wrong - and if it does we want to know about it. 

We welcome your complaint because it gives us the chance to put things right and improve services. The following information is provided to help you tell us when something is wrong and to explain what we will do to sort it out.  

Please could you also take the time to fill out our Equality monitoring form






Your complaint: Please provide details of your complaint





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  FAQ - Corporate Complaints

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