Grey refuse wheeled bin (240 Litre)

We collect rubbish from grey refuse wheeled bins every fortnight from most properties.
If you don't have a refuse wheeled bin and we provide these in your area, please use the online form below. Please note, replacement refuse wheeled bins are charged at £20 (for 140 litre), £40 (for standard 240 litre),  £8 (for 140 litre refurbished) or £20 (for standard 240 litre refurbished)  - prices include delivery. There are a limited number of refurbished bins, please contact us to check availability. These charges also apply to residents who have moved to a property and find a refuse bin is missing. Please look after your bin by only leaving it out for the shortest time possible. If you move home, please leave the bin at your old property.

• Please make sure that you place it out before 7am at the kerbside (or the night before) as we cannot return if you miss the collection.
• Some of our terrace properties receive a back lane refuse collection. If you are unsure of your collection point, firstly please check where your neighbours have placed their refuse bin/gull sack on collection day. If still unsure, please contact us for clarification.
• Your rubbish must be placed into your refuse wheeled bin with the lid closed. We will not collect any bags of rubbish left next to bins.
• Please do not overfill your refuse wheeled bin, your bin will not be emptied if it is too heavy for our lifting equipment.
• Please only place household waste into your refuse wheeled bin - bricks/rubble should be taken to a Household Waste Recycling Centre.

We will not empty bins that do not meet these service standards.

Smaller/additional refuse wheeled bins

If you have more than 5 people who live in your household, or two or more babies in nappies you may be entitled to receive an additional small refuse wheeled bin. We can also offer these to replace your large bin if you don't produce much waste. There is no charge for replacing your existing large bin for a smaller one.

Large gull-proof reusable sack

Replacement gull-proof sacks are available for £18 each or can be collected from the Civic Centre Carlisle for £9.

• Please ensure that you place your gull-proof sack out before 7am at the kerbside (or the night before) as we cannot return if you miss the collection.
• Some of our terrace properties receive a back lane refuse collection. If you are unsure of your collection point, firstly please check where your neighbours have placed their refuse bin/gull sack on collection day. If still unsure, please contact us for clarification.
• Please ensure all your waste is bagged into refuse sack(s) first before being placed into your gull-proof sack.  We cannot empty it if your waste is placed in loose.
• Only one sack will be collected (unless an additional sack has been previously approved).
• Please do not leave any refuse beside your gull-proof sack as we will only collect waste that is placed into your gull-proof sack.
• Please ensure that your gull-proof sack is left in the correct place for collection.  This is normally at the front of your property at the kerbside.

Small gull-proof reusable sack

Ideal for smaller households. Replacement gull-proof sacks are available for £8 each or can be collected from the Civic Centre Carlisle for £4.. 

Garden waste bins

Garden waste collections
Garden waste collections in Carlisle will be phased back in from Monday 27 April 2020, with some collections starting a few weeks later than others.
The kerbside collections were temporarily suspended last month as we took steps to protect critical services. Refuse collections and other key kerbside collections have continued as normal during the Coronavirus outbreak.
The staffing levels within the collection service are still not at full capacity but the City Council will restart the scheme from week commencing Monday 27 April. Households will get one collection every four weeks.
Steps have been taken to protect staff to ensure that they are safe and that the service can continue - social distancing has resulted in a reduced number of staff per collection round. This means that the collections take longer and may not take place at the same time as usual.
The garden waste crews will only be collecting from half of the scheduled collection rounds each day. Half of households will get their collection over the first two weeks and the other half over the second two weeks.
Collection days won’t change but the collection time may have changed, so please put your bin out for collection by 7am on the day of your collection.
Residents are advised to check the council’s website for their next collection dates. Visit https://www.carlisle.gov.uk/residents/bins-and-recycling/rubbish-collections

We offer a garden waste bin to most properties with gardens. Your recycling collection calendar tells you if we collect garden waste from your area.

Replacement bins are charged at £40 for a 240 litre bin.  Unfortunately we are not able to offer the option of additional bins.

Please check that you only put the following items in your garden waste bin:

• grass or hedge clippings
• leaves
• weeds
• cut flowers or plants (please shake off excess soil)
• twigs or small branches
• real Christmas tree (or see the information above about Hospice at Home collections)

Your bin will not be emptied if it is too heavy for our lifting equipment, so do not over compress garden waste, Please do not put soil, stones, rubble, etc. Please do not place any wood, pet waste or food waste, (including fruit or vegetables) in your garden waste bin as we cannot recycle these.

• Please make sure that you place your bin out by 7am at the kerbside (or the night before) as we cannot return if you miss the collection.

We no longer offer additional garden waste bins. As an alternative home compost bins are available at discounted prices.

Green box

Use your green box to recycle;

• Empty glass bottles or jars (eg jam jars, coffee jars) - please rinse, but no need to remove labels
• Empty food tins (including biscuit tins) and drinks cans and empty aerosol cans - please rinse food cans

Replacement green boxes are charged at £2 each for delivery or can be collected free of charge from the Civic Centre.

Please do not place paper into your Green box.  Paper is now collected with cardboard in your green bag  Your Green box needs to be at the kerbside for collection by 7am (or the night before).  Unfortunately we are not able to return if you miss the collection.

Green bags

We collect plastics, paper, cardboard and cartons from green bags. We CAN collect black plastics! 

• Replacement Green bags are charged at £2 each for delivery or can be collected free of charge from the Civic Centre.

TOP TIPS:

• Please ensure that you place only plastics in one green bag and cardboard and paper in the other green bag as we cannot recycle mixed materials. 
• Your greenbags need to be at the kerbside for collection by 7am (or the night before).  Unfortunately we are not able to return if you miss the collection.

White bag

If you struggle to carry your green box, we can offer an alternative reusable white bag, which is also great for use in smaller properties as an alternative to the green box.  You can recycle glass, tins and cans in the white bag.