We respond to every report we receive of rough sleeping, we meet with individuals, carry out assessments and provide support. If you are aware of someone who is rough sleeping, please contact us immediately to report this or via Streetlink https://www.streetlink.org.uk/.
We look at options to connect people to their own area or to support them to find accommodation. There are some categories we cannot assist due to immigration restrictions, in these cases we will try to access services to support them to reconnect them with their country of origin.
Carlisle City Council has a Severe Weather Emergency Protocol (SWEP) which is in place during periods of severe weather, providing access to shelter and support. The trigger for SWEP is when the night time temperature is predicted to be zero degrees or below for three consecutive nights.
As part of our commitment to No Second Night Out we will assist in finding emergency accommodation. If you have been served with a notice or are going to be homeless after 56 days, you must get in touch with us as a matter of urgency. We might be able to help you keep your home by talking to your landlord, arranging mediation or discussing other housing options with you.