Thursday , April , 26 2018

Homelessness Advice and Information

If you think you are at risk of losing your home or are homeless , please contact us at the earliest opportunity.  We operate a drop in service Monday to Friday from 10am-12pm / 1pm-3.30pm.

OUT OF HOURS: If you are experiencing homelessness and require emergency advice outside of office hours please ring 01228 817386 for assistance.

If you are aware of someone who is rough sleeping please contact us immediately.

PLEASE NOTE: John Street men's accommodation is temporarily closed pending reinstatement as a result of flood damage in December 2015; we anticipate that the scheme will reopen in January 2018.  We continue to provide temporary accommodation for single males who are statutorily homeless within the City.

Service Telephone
Housing and Homelessness advice (during office hours only) 01228 817079
Emergency homelessness advice (out of hours) 01228 817386

Other useful contacts

Benefit Advice   01228 817400
Cumbria Law Centre   01228 515129
Citizens Advice Bureau (Advice Line)   03444 111444
Citizens Advice Bureau (Admin Line)   03300 563037
Shelter, Kendal   0844 5151945
Shelterline   0808 8004444


  Further Information on Homelessness - FAQ

What you will need to rent a private property

Many private landlords ask for a cash deposit before they will grant a tenancy. This it to act as an insurance against damage to their property. You should always check with the landlord, how much deposit will be and on what terms, before going to see a property. You will usually need to pay the deposit the day the tenancy begins along with the first rent payment (usually 4 weeks in advance).

Tenancy Deposit Protection came into force on Friday, 6 April 2007 and the Government has awarded contracts to three companies to run the scheme (details available on request).

This means that the deposit you pay will be held by one of these companies until the end of the tenancy and an independent agency will decide on any disputes about getting back your deposit. If the landlord wants a deposit, ask for the name of the company where it will be held.

The Deposit Guarantee Scheme (DiGS), helps people who need a private tenancy by providing the landlord with a guarantee rather than payment of the deposit up front.

If you cannot afford a deposit, you may be able to get help from the Deposit Guarantee Scheme, please ask for a leaflet from the Council, Citizens Advice Bureau, Connexions or Community Projects Carlisle (CPC).

You might also need references from previous landlords and from your employer if you are working. You should check with the landlord what is required (such as references, credit check, deposit, how much rent in advance?) before going to see a property.

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