Tuesday , April , 24 2018

Homelessness Advice and Information

If you think you are at risk of losing your home or are homeless , please contact us at the earliest opportunity.  We operate a drop in service Monday to Friday from 10am-12pm / 1pm-3.30pm.

OUT OF HOURS: If you are experiencing homelessness and require emergency advice outside of office hours please ring 01228 817386 for assistance.

If you are aware of someone who is rough sleeping please contact us immediately.

PLEASE NOTE: John Street men's accommodation is temporarily closed pending reinstatement as a result of flood damage in December 2015; we anticipate that the scheme will reopen in January 2018.  We continue to provide temporary accommodation for single males who are statutorily homeless within the City.

Service Telephone
Housing and Homelessness advice (during office hours only) 01228 817079
Emergency homelessness advice (out of hours) 01228 817386

Other useful contacts

Benefit Advice   01228 817400
Cumbria Law Centre   01228 515129
Citizens Advice Bureau (Advice Line)   03444 111444
Citizens Advice Bureau (Admin Line)   03300 563037
Shelter, Kendal   0844 5151945
Shelterline   0808 8004444


  Further Information on Homelessness - FAQ

Private tenancies

You should ask your landlord for a written copy of your tenancy agreement and always get a receipt for any money you have paid to the landlord. It is a good idea to check and agree with your landlord the extent of any damage already made to the property before you move in to avoid problems later getting your deposit back. If you own a camera, take photos of each room, particularly areas where there are marks or damage. You can then refer back to these if there is a dispute when your tenancy ends.

Private properties are let on what is known as an assured shorthold tenancy. This means that you are secure in the property for a minimum of six months as long as you don't break any of the tenancy rules laid down in your tenancy agreement.

You need to agree with the landlord how long your shorthold tenancy will last. It can last for a set period (known as a "fixed term") or can be left open ended. An assured shorthold tenancy does not give you the right to have your tenancy extended after the original period has ended. It is well worth asking your landlord how long he or she is planning to let the property, especially if you want to avoid having to move on again in the future.

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