Monday , February , 19 2018

Homelessness Advice and Information

If you think you are at risk of losing your home or are homeless , please contact us at the earliest opportunity.  We operate a drop in service Monday to Friday from 10am-12pm / 1pm-3.30pm.

OUT OF HOURS: If you are experiencing homelessness and require emergency advice outside of office hours please ring 01228 817386 for assistance.

If you are aware of someone who is rough sleeping please contact us immediately.

PLEASE NOTE: John Street men's accommodation is temporarily closed pending reinstatement as a result of flood damage in December 2015; we anticipate that the scheme will reopen in January 2018.  We continue to provide temporary accommodation for single males who are statutorily homeless within the City.

Service Telephone
Housing and Homelessness advice (during office hours only) 01228 817079
Emergency homelessness advice (out of hours) 01228 817386

Other useful contacts

Benefit Advice   01228 817400
Cumbria Law Centre   01228 515129
Citizens Advice Bureau (Advice Line)   03444 111444
Citizens Advice Bureau (Admin Line)   03300 563037
Shelter, Kendal   0844 5151945
Shelterline   0808 8004444


  Further Information on Homelessness - FAQ

Paying for private rented accommodation

If you are planning to rent a private property, check that you can afford to pay the rent. Don't forget that you will also have to pay the Council Tax and bills such as electricity, gas and water.

If you are claiming benefits or you are on a low income, you will probably get housing benefit to help you pay your rent. Before you take on a tenancy and claim housing benefit, you can ask Carlisle City Council’s housing benefit department for a

pre-tenancy determination. This will give you the rent figure which will be used to work out your housing benefit. However, the pre- tenancy determination does not guarantee that you will get housing benefit or tell you the amount you will get. Remember that your housing benefit can be reduced for a number of reasons, such as the rent being above the normal market rents or the property being too large for your needs.

You can get a claim form for housing benefit and pre-tenancy determination from the Customer Contact Centre at Carlisle City Council, Civic Centre, or by calling 01228 817200.

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