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Saturday , March , 17 2018

Homelessness Advice and Information

If you think you are at risk of losing your home or are homeless , please contact us at the earliest opportunity.  We operate a drop in service Monday to Friday from 10am-12pm / 1pm-3.30pm.

OUT OF HOURS: If you are experiencing homelessness and require emergency advice outside of office hours please ring 01228 817386 for assistance.

If you are aware of someone who is rough sleeping please contact us immediately.

PLEASE NOTE: John Street men's accommodation is temporarily closed pending reinstatement as a result of flood damage in December 2015; we anticipate that the scheme will reopen in January 2018.  We continue to provide temporary accommodation for single males who are statutorily homeless within the City.

Service Telephone
Housing and Homelessness advice (during office hours only) 01228 817079
Emergency homelessness advice (out of hours) 01228 817386

Other useful contacts

Benefit Advice   01228 817400
Cumbria Law Centre   01228 515129
Citizens Advice Bureau (Advice Line)   03444 111444
Citizens Advice Bureau (Admin Line)   03300 563037
Shelter, Kendal   0844 5151945
Shelterline   0808 8004444


  Further Information on Homelessness - FAQ

Ending an assured short-hold tenancy

Your landlord can ask you to leave at any time after the six months, providing any fixed term you agreed when you move in has ended. He or she must give you two months notice in writing when he or she wants you to leave.

Your landlord can apply to the County Court for a Court Order ending the tenancy at any time for certain reasons such as rent arrears, anti-social behaviour or damage to the property.

Your landlord cannot evict you without a possession order from the County Court.

If you have problems with your landlord trying to force you out of your home, please contact either Carlisle City Council’s Housing Services, the Cumbria Law Centre, the Citizens Advice Bureau or Shelter.

If you want to leave your home before the tenancy term ends, you should discuss this with your landlord first before giving notice in writing to your landlord. You should give as much notice as possible to avoid problems getting back your deposit but if your landlord is not willing to release you before the end of the tenancy you could be charged for the whole of this period.

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