Monday , December , 10 2018

Housing and Homelessness Advice and Information

Please contact us at the earliest opportunity if you are at risk of losing your accommodation so that we can give you appropriate advice and assistance to try and prevent this from occurring. if you or someone you know requires advice and assistance in relation to their housing situation you can contact our services directly by using this link

For anyone that is homeless tonight or experiencing a housing emergency; advice is available from Officers at the Civic Centre during normal office hours, Monday to Friday. Out of hours please contact the appropriate telephone number detailed below. 

If you are aware of someone who is rough sleeping please contact us immediately to report this by any of the channels listed or via Streetlink

Service Telephone
Housing and Homelessness advice (during office hours only) 01228 817428
Emergency homelessness advice (out of hours - single women and families) 01228 817386
 Emergency homelessness advice (out of hours - single males)  01228 817373

Other useful contacts

Benefit Advice   01228 817400
Cumbria Law Centre   01228 515129
Citizens Advice Bureau (Advice Line)   03444 111444
Citizens Advice Bureau (Admin Line)   03300 563037
Shelter, Kendal   0844 5151945
Shelterline   0808 8004444


  Further Information on Homelessness - FAQ

Finding a home to rent from a Housing Association

Carlisle City Council no longer have any houses. They belong to Riverside Carlisle (formerly Carlisle Housing Association) which is responsible for letting, maintaining and managing these properties.

You can get a housing application form from Riverside Carlisle, English Gate Plaza, Botchergate, Carlisle, Tel: 0845 345 8500. Information about their Lettings Policy will be provided with this form.

The demand for their properties is very high and there are limited vacancies and so it could be some time before they offer you a property. The waiting time for a property may vary depending on the area you chose. Housing Officers at Riverside Carlisle will be able to give you information regarding waiting times and the areas where properties are more readily available.

If you are planning to live in rented accommodation for a long time, housing associations offer cheaper rents and more secure tenancies.

This A to Z of services list provides links to service pages alphabetically