Tuesday , April , 24 2018

Homelessness Advice and Information

If you think you are at risk of losing your home or are homeless , please contact us at the earliest opportunity.  We operate a drop in service Monday to Friday from 10am-12pm / 1pm-3.30pm.

OUT OF HOURS: If you are experiencing homelessness and require emergency advice outside of office hours please ring 01228 817386 for assistance.

If you are aware of someone who is rough sleeping please contact us immediately.

PLEASE NOTE: John Street men's accommodation is temporarily closed pending reinstatement as a result of flood damage in December 2015; we anticipate that the scheme will reopen in January 2018.  We continue to provide temporary accommodation for single males who are statutorily homeless within the City.

Service Telephone
Housing and Homelessness advice (during office hours only) 01228 817079
Emergency homelessness advice (out of hours) 01228 817386

Other useful contacts

Benefit Advice   01228 817400
Cumbria Law Centre   01228 515129
Citizens Advice Bureau (Advice Line)   03444 111444
Citizens Advice Bureau (Admin Line)   03300 563037
Shelter, Kendal   0844 5151945
Shelterline   0808 8004444


  Further Information on Homelessness - FAQ

What is a housing association?

Housing associations have been building and providing homes for many years. They get funding from the Government and the Council to make sure that rents are reasonably priced.

Housing associations do not make profits. Any money left over after building, maintaining and managing the houses is re-invested to improve them.

Housing associations are regulated by a Government body called the Housing Corporation. Housing associations have to work within the strict rules and guidelines that are set by the Housing Corporation. Councils also monitor the way housing associations provide homes and are encouraged to report back to the Housing Corporation.

Housing associations work closely with the Council when new homes are going to be built.

If you feel there is a need for more affordable homes in your area, you should contact Carlisle City Council’s Housing Section. The Council works with the local community to decide whether or not new homes should be funded, where they should be built, and who should provide and manage those homes

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