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Wednesday , March , 21 2018

Homelessness Advice and Information

If you think you are at risk of losing your home or are homeless , please contact us at the earliest opportunity.  We operate a drop in service Monday to Friday from 10am-12pm / 1pm-3.30pm.

OUT OF HOURS: If you are experiencing homelessness and require emergency advice outside of office hours please ring 01228 817386 for assistance.

If you are aware of someone who is rough sleeping please contact us immediately.

PLEASE NOTE: John Street men's accommodation is temporarily closed pending reinstatement as a result of flood damage in December 2015; we anticipate that the scheme will reopen in January 2018.  We continue to provide temporary accommodation for single males who are statutorily homeless within the City.

Service Telephone
Housing and Homelessness advice (during office hours only) 01228 817079
Emergency homelessness advice (out of hours) 01228 817386

Other useful contacts

Benefit Advice   01228 817400
Cumbria Law Centre   01228 515129
Citizens Advice Bureau (Advice Line)   03444 111444
Citizens Advice Bureau (Admin Line)   03300 563037
Shelter, Kendal   0844 5151945
Shelterline   0808 8004444


  Further Information on Homelessness - FAQ

Ending your Housing Association Tenancy

All the Housing Associations in Carlisle need four weeks notice in writing from you to inform them of your intention to end your tenancy. If you do not give notice, you will be liable for the rent due for these four weeks. You should make sure that your home is left clean and tidy and that any damage caused by you is put right before you leave. If you don't do this, you may be charged by the Housing Association for the work they have to do to put right any damage you leave behind.

A Housing Association can only evict you from your home if it first obtains a possession order from the County Court. Evictions can be granted for a number of reasons, including not paying your rent, behaving in an anti-social way that annoys your neighbours (including people you invite into your home) and damaging your home.

If you need this document to be provided in large print, on tape, in Braille or in other languages, please contact us on 01228 817000.

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