Wednesday , October , 24 2018

Housing and Homelessness Advice and Information

Please contact us at the earliest opportunity if you are at risk of losing your accommodation so that we can give you appropriate advice and assistance to try and prevent this from occurring. if you or someone you know requires advice and assistance in relation to their housing situation you can contact our services directly by using this link

For anyone that is homeless tonight or experiencing a housing emergency they need to come in and see an officer at the Civic Centre. We operate a drop in service Monday to Friday from 10am-12pm / 1pm-3.30pm. Out of hours please contact the appropriate telephone number detailed below. 

If you are aware of someone who is rough sleeping please contact us immediately to report this by any of the channels listed or via Streetlink

Service Telephone
Housing and Homelessness advice (during office hours only) 01228 817428
Emergency homelessness advice (out of hours - single women and families) 01228 817386
 Emergency homelessness advice (out of hours - single males)  01228 817373

Other useful contacts

Benefit Advice   01228 817400
Cumbria Law Centre   01228 515129
Citizens Advice Bureau (Advice Line)   03444 111444
Citizens Advice Bureau (Admin Line)   03300 563037
Shelter, Kendal   0844 5151945
Shelterline   0808 8004444


  Further Information on Homelessness - FAQ

Advice Agencies

Civic Centre

Tel: 01228 817000

Outside of office hours (emergency contact only) – 01228 511061

Benefits Advice Agency

Tel: 01228 625250

Cumbria Law Centre
8 Spencer Street

Tel: 01228 515129

Citizens Advice Bureau
5&6 Old Post Office Court

Advice Line: 01228 633900
Appointments: 01228 633909

10 Kent Street

Tel: 0844 5151945 or Shelterline Tel: 0808 800444 (freephone number)

A direct access housing information service is available at the Customer Contact Centre in the Civic Centre.  A member of staff will be available Monday to Friday, 9.30 a.m. to 12 noon and 1.30 p.m. to 4.00 p.m. (except bank holidays).  Tenancy guide booklets are also available at the Civic Centre.  They explain the difference between Assured and Assured Shorthold Tenancies, Licence Agreements and your rights as a tenant or landlord.

Please call into the Customer Contact Centre or telephone 01228 817499.

This A to Z of services list provides links to service pages alphabetically