Friday , November , 16 2018

Housing and Homelessness Advice and Information

Please contact us at the earliest opportunity if you are at risk of losing your accommodation so that we can give you appropriate advice and assistance to try and prevent this from occurring. if you or someone you know requires advice and assistance in relation to their housing situation you can contact our services directly by using this link

For anyone that is homeless tonight or experiencing a housing emergency they need to come in and see an officer at the Civic Centre. We operate a drop in service Monday to Friday from 10am-12pm / 1pm-3.30pm. Out of hours please contact the appropriate telephone number detailed below. 

If you are aware of someone who is rough sleeping please contact us immediately to report this by any of the channels listed or via Streetlink

Service Telephone
Housing and Homelessness advice (during office hours only) 01228 817428
Emergency homelessness advice (out of hours - single women and families) 01228 817386
 Emergency homelessness advice (out of hours - single males)  01228 817373

Other useful contacts

Benefit Advice   01228 817400
Cumbria Law Centre   01228 515129
Citizens Advice Bureau (Advice Line)   03444 111444
Citizens Advice Bureau (Admin Line)   03300 563037
Shelter, Kendal   0844 5151945
Shelterline   0808 8004444


  Further Information on Homelessness - FAQ

Carlisle Deposit Guarantee Scheme

What Is the Accommodation Deposit Guarantee Scheme?

The scheme provides a landlord with a bond guarantee and is usually up to a months rent to cover any damages that may occur at the end of the bond period.

Who runs the scheme?

Carlisle City Council

Who can apply?

To be considered for the scheme you must:

  • Be homeless or threatened with homelessness;
  • Have a local connection to Carlisle including working and / or living in the district;
  • Be on a low income, or in receipt of or entitled to claim income support, job seekers allownace, housing benefit or universal credit. Proof of income is required - this includes copies of bank statements and benefit award letters, payslips etc;
  • Have sufficient forms of identification, such as passport, driving licence, utility bills etc; and
  • Be capable of managing a tenancy and must understand the responsibility of being a tenant.

What does the guarantee cover?

The guarantee will cover an amount up to the value of one months rent in respect of:

  • Any loss or damage to the property caused by the tenant. The landlord must provide an inventory which will be agreed with a representative of Carlisle City Council and the tenant must also agree and sign it.

What is not covered?

  • Normal wear and tear
  • Items that would otherwise be covered by household insurance;
  • The scheme does not cover rent payments and applicants will need to be able to pay the rent themselves or make a housing benefit claim. In some cases the housing benefit may not cover all of the rent, in these cases the tenant will have to pay the short fall.

Anything else I need to know?

  • A financial assessment will be carried out to check that the applicant can afford to pay the rent;
  • Carlisle City Council will only pay for agreed damages once receipts and invoices have been received. No money is given to the landlord in advance;
  • Carlisle City Council doesn not make any recommendation about the suitability of a tenant;
  • The guarantee is only available for those renting self-contained accommodation and not supported or sheltered accommodation; and
  • Id damages to the property amount to more than one months rent the landlord would need to take dorect action against the tenant to claim these costs.

For further information, download an application form, or please contact or visit:

Homelessness Services

Carlisle City Council

Civic Centre



Phone: 01228 817079

Email: [email protected]

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