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This A to Z of services list provides links to service pages alphabetically
Like other organisations and businesses, Covid-19 is impacting on our service delivery and increasing numbers of staff are self-isolating.
We are working hard to maintain services. We have redeployed staff from other areas to support critical services and have taken the decision to suspend all new bookings for bulky waste. We will honour those already booked-in.
The safety of the public and our staff is our top priority, so please understand that we’re doing all we can to continue to provide the best and safest service we can during exceptional circumstances.
If you have a scheduled collection, please support us by continuing to leave out your refuse/recycling out for collection.
Please note that there are no scheduled garden waste collections until mid-February.
Please continue to check our website and social media channels for updates.
Collection days have not changed, so please just continue to place your recycling and refuse containers out for emptying on your usual day/s (before 7am) or check your collection day/s using the address search box above for any changes over holiday periods. We cannot return if you miss the collection.
Waste and recycling collections are a day later than your usual collection day during a Bank Holiday week (collecting Tuesday through to Saturday). Exceptions to this are at Easter and Christmas. If you are unsure of your collection date, please use the postcode checker above for your collection calendar.
Winter Garden waste collections are every six weeks December to February. Use the postcode finder above to check your collection date if unsure.
During Covid 19, the time of your collection may change, as some routes have support vehicles to assist with collections. Please ensure your bin is placed out for collection by 7am on the day of your collection (or the night before). Please do not line your bin with black liners/sacks as we cannot recycle these! Thank you.
To ensure that all collections take place and to protect staff; please don’t put out any additional waste beside your bin. Please keep hold of any excess garden waste until your next collection.
Only put garden waste in your garden waste wheeled bin - no household waste, soil or other waste products. Please do not overload the wheeled bin - if crews are struggling to move it then we may not be able to load it to the recycling vehicle due to vehicle lifting restrictions.
Please see our how to recycle guide for which items you can place into your recycling containers.
Collection dates and information about using your bin are highlighted on your waste collection calendar, which can be downloaded using the form above. More information about using your refuse wheeled bin can also be found on your questions answered page.
Some of our terrace properties receive a back lane refuse collection. If you are unsure of your collection point, firstly please check where your neighbours have placed their refuse bin/gull sack on collection day. If still unsure, please contact us for clarification.
Please bag all your refuse into a refuse sack(s) and place the sack(s) into your reusable gull-proof sack. Make sure you close the lid and use the ties to loop through the handle and bow loosely across the top. This short video will show you how to use your gull-proof sack. Leave it out on the collection day by 7am (or no sooner than the night before) and take it back in promptly. There is a pocket on the sack to mark your house number. To find out which day we collect your gull-proof sack each week, type your postcode into the box above. Collection calendars have been posted to all residents and you can check your collections dates online using the postcode search above.
We will only collect rubbish that is contained within your gull-proof sack. Please do not place any additional waste beside your gull-proof sack.
There are two sizes of gull-proof sack available. If you don't produce much waste you can swap your existing gull-proof sack for a smaller one free of charge by bringing it into the Civic Centre.
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