Container not emptied? Please check the red 'alerts' box above as we are experiencing some disruption to services which may affect your collection. Otherwise you can report your missed refuse or recycling collection here ‘waste not collected’ page
Covid-19 is impacting on our service delivery and increasing numbers of our staff are self-isolating.
We are working hard to minimise any disruption to our services, however some garden waste collections are being affected.
We will continue to update you on any changes to services and apologise for any inconvenience this may cause.
! Not sure what we collect? – Visit this page for more information on our services
! Order extra/new recycling containers or a replacement bin/gull sack Using our online form
√ Place your container out at the pavement (or back lane if we collect from here) by 7am (or the night before) – we cannot return if you miss the collection
√ Keep bin/gull sack lids closed to prevent littering
√ In windy weather, consider keeping your recycling until the next collection to prevent littering
√ Wipe down or spray items with antibacterial spray/disinfectant and wash your hands after handling containers.
√ Please do not leave items out if anyone in your household is affected by Coronavirus
√ Please park responsibly and ensure there is enough space for our vehicles to pass - we may not be able to empty containers if unsafe to do so.
X We will only empty waste that is in your bin/gull sack – waste left beside your bin/gull sack may be regarded as flytipping or a littering offence
X No soil or rubble in any bin/gull sack please
X If your bin/gull sack is too heavy, we won’t be able to empty it