! Container not emptied? report any changes to your collection here ‘waste not collected’ page
Covid-19 is impacting on our service delivery and increasing numbers of our staff are self-isolating.
Although we will always aim to collect your refuse and recycling on your scheduled collection date, this may be at a different time of the day. Please put your bin out for collection by 7am on the day of your collection.
Please keep your containers out for collection.
We are working hard to minimise any disruption to our services, however some garden waste collections are being affected.
If your garden waste hasn’t been collected unfortunately we will be unable to return. Please leave any additional waste out on the next collection in open sacks (so we can see it is not refuse).
We will continue to update you on any changes to services and apologise for any inconvenience this may cause.
! Not sure what we collect? – Visit this page for more information on our services
! Order extra/new recycling containers or a replacement bin/gull sack Using our online form
√ Place your container out at the pavement (or back lane if we collect from here) by 7am (or the night before) – we cannot return if you miss the collection
√ Keep bin/gull sack lids closed to prevent littering
√ In windy weather, consider keeping your recycling until the next collection to prevent littering
√ Wipe down or spray items with antibacterial spray/disinfectant and wash your hands after handling containers.
√ Please do not leave items out if anyone in your household is affected by Coronavirus
√ Please park responsibly and ensure there is enough space for our vehicles to pass - we may not be able to empty containers if unsafe to do so.
X We will only empty waste that is in your bin/gull sack – waste left beside your bin/gull sack may be regarded as flytipping or a littering offence
X No soil or rubble in any bin/gull sack please
X If your bin/gull sack is too heavy, we won’t be able to empty it