This A to Z of services list provides links to service pages alphabetically
Please note that all waste and recycling collections will be a day later than usual during the Bank Holiday week in May (collections are Tuesday to Saturday). If you are unsure of your collection date, please use the postcode checker above for your collection calendar. Please remember garden waste collections are operating every month during the Covid 19 pandemic (the altered dates are shown on the calendar checker above). Thank you.
Garden waste collections in Carlisle are being phased back in and collections are currently operating monthly (please check your collection dates using the postcode checker above).
The kerbside collections were temporarily suspended at the start of the Coronavirus outbreak as we took steps to protect critical services. Refuse collections and other key kerbside collections have continued as normal during the Coronavirus outbreak.
The staffing levels within the collection service are still not at full capacity so from Monday 27 April 2020, households will get one collection every four weeks.
Steps have been taken to protect staff to ensure that they are safe and that the service can continue - social distancing has resulted in a reduced number of staff per collection round. This means that the collections take longer and may not take place at the same time as usual.
The recycling crews will only be collecting from half of the scheduled collection rounds each day. Half of households will get their collection over the first two weeks and the other half over the second two weeks.
Collection days won’t change but the collection time may have changed, so please put your bin out for collection by 7am on the day of your collection.
Check your collection dates using the postcode check above.
For all collections of refuse and recycling during week commencing 4 May, residents are also advised that their printed refuse and recycling calendars were produced prior to the Bank Holiday moving to a Friday. This means that there will be no change to normal collection days during week commencing 4 May. Please check the online calendar for confirmation of collection day.
To ensure that all collections take place and to protect staff, the council is asking residents not to put out any side waste with their bin. Please keep hold of any excess garden waste until your next collection.
Only put garden waste in your garden waste wheeled bin - no household waste, soil or other waste products. Please do not overload the wheeled bin - if crews are struggling to move it then we may not be able to load it to the recycling vehicle.
Please continue supporting our frontline staff by following the advice.
Collection days have not changed, so please just continue to place your recycling and refuse containers out for emptying on your usual day/s (before 7am) or check your collection day/s using the address search box above for any changes over holiday periods.
Please see our how to recycle guide for which items you can place into your recycling containers.
Collection dates and information about using your bin are highlighted on your waste collection calendar, which can be downloaded using the form above. More information about using your refuse wheeled bin can also be found on your questions answered page.
Some of our terrace properties receive a back lane refuse collection. If you are unsure of your collection point, firstly please check where your neighbours have placed their refuse bin/gull sack on collection day. If still unsure, please contact us for clarification.
Please bag all your refuse into a refuse sack(s) and place the sack(s) into your reusable gull-proof sack. Make sure you close the lid and use the ties to loop through the handle and bow loosely across the top. This short video will show you how to use your gull-proof sack. Leave it out on the collection day by 7am (or no sooner than the night before) and take it back in promptly. There is a pocket on the sack to mark your house number. To find out which day we collect your gull-proof sack each week, type your postcode into the box above. Collection calendars have been posted to all residents and you can check your collections dates online using the postcode search above.
We will only collect rubbish that is contained within your gull-proof sack. Please do not place any additional waste beside your gull-proof sack.
There are two sizes of gull-proof sack available. If you don't produce much waste you can swap your existing gull-proof sack for a smaller one free of charge by bringing it into the Civic Centre.