Information for Landlords and Tenants

Saturday , July , 20 2024
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Landlord/tenant support scheme

If you are considering entering the rental market, are an existing landlord, or have an empty property, then we would like to hear from you. Your views are an essential part of how we shape our services. Please follow the link to take part in our landlord survey:

Please see our privacy information below.

We can help you find long-term tenants and you can help those most in need to find a home. Here’s a list of support available:

Matching tenants to properties

Our homeless department speaks to people in urgent need of housing every day. We will work with housing officers to ensure suitable tenants are matched to the right property.

Support with accessing deposits and rent in advance

We operate the Carlisle Deposit Guarantee Scheme and give advice and support in accessing rent in advance.

Benefit advice and safeguarding rent

We have a dedicated team working to ensure that those on low income and benefits are able to access their full benefit entitlement. We can apply for housing costs to be safeguarded so rent payments are made directly to the landlord.

Tenancy support

Our extensive housing team will support tenants in setting up and maintaining their new home. We will work closely with tenants to address any support needs by helping to develop independent living skills, learning to budget, developing support networks and accessing external agencies and services.

We will act as a point of contact for landlords and tenants if further support is required to ensure the smooth running of a tenancy.

All rental properties must be kept in a good state of repair. Landlords will be asked to provide tenants with an up to date energy performance certificate, gas and electrical safety certificates and a copy of the “How to Rent” booklet.

How to contact us by calling 01228 817200 or by emailing [email protected]

Additional information for landlords is available at

Other support for landlords and tenants:


We are committed to protecting and respecting your privacy in terms of how we collect, use, store and destroy your personal information in accordance with Data Protection Legislation. The information you provide in this form will be used for the purpose of dealing with your Freedom of Information and Environmental Information request. Your request, and in some occasions your personal information, will be shared with relevant Council staff to enable a response to be provided to you and to deal with any other related correspondence. Your personal information will be retained in accordance with our retention schedules, after which it will be securely destroyed.

For more information on how we use your personal information, please visit our privacy statement

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