Carlisle City council sweeps roads and footpaths helping to keep the environment clean. We also provide and empty litter bins, remove offensive graffiti from public buildings and remove fly tipping from the public highway.
Our teams cover all streets in the Carlisle District apart from the A69 and the motorway. If you feel your street needs cleaning, please contact us by emailing [email protected]
What to do if you find a syringe: Use the Report Environmental Problems Form or contact Neighbourhood Services on 01228 817200 - do not touch the syringe.
Litter on public highway
Our Street Cleaning Teams provide a street cleaning service for the removal of street litter, fly-tipping leaf fall and debris.
Refuse placed out on the street for collection is the responsibility of the resident until it is collected. Any spillages from refuse bags or recycling bins, caused by incorrect use of the containers should be cleaned up by the resident. To report a street that requires cleaning, please contact us at [email protected]
Litter Champion Scheme - can you help us to keep Carlisle clean?
Sign up as a Litter Champion and we can provide you with a litter picker, high-vis vest, refuse bags and gloves to help you to keep your area litter free. You'll also be provided with safety advice to ensure a safe litter pick. Just let us know when you are planning a litter pick (if you are a group and require the bags to be collected afterwards) or provide us with information about your litter picking from time to time. We'll also let you know about national litter picks from Keep Britain Tidy that you may wish to join or even host in your area. To join up as group, please complete our Litter Champions group form or to join up as an individual, please complete our Litter Champions individual form and email it to [email protected]
The ‘Clean Neighbourhoods and Environment Act’ defines gum as litter. It is an offence to drop litter on all land in the open air, including private land, water and beaches down to the low water mark. The penalty for littering offences is currently an £80 fixed penalty notice.
Litter/recycling bins and dog waste
We maintain and empty approximately 800 litter bins in the City Centre and rural area. From November 2021, new litter and recycling bins will be installed at 32 sites across Carlisle, Brampton, Longtown and Kingstown Industrial Estate to help people recycle more 'on the go'. You can place cans and plastics into the special recycling compartments, as well as a slot for the usual litter or bagged dog waste. The frequency of emptying litter bins is dependent on use. Please do not place household waste or business waste into a litter bin as this is an offence for which you may be fined.
Litterbins in park areas are maintained and emptied by the City Council's Green Spaces section. In some rural areas the parish councils have their own litter bins which are not maintained or emptied by us. You may dispose of bagged dog waste in any litter bin.
To report dog waste please click here
Removal of dead animals from public highway
Our street cleaning teams will remove dead animals found on the public highway or verges except from the M6 motorway, the A66 and the A69. Please contact us on 01228 817200 to request this service. We do not remove dead animals/pets from households.
Highways England will remove animals from the M6, A66 and A69. The quickest way to report a dead animal or other major fault on these roads is by calling 0300 123 5000. You may email: [email protected] they aim to respond within 48 hours.
Out of normal working hours and for emergency removal, Cumbria County Council will remove dead animals from all roads with a speed limit of over 40mph and all main highway roads through Carlisle and rural villages. You can fill in an online report with the Highways Hotline (external link) or phone 0300 303 2992.
We are not responsible for:
- School grounds. The school has a responsibility to clear litter and refuse from its own grounds.
- Private land. The owner is responsible. We can take legal action to make landowners clean up areas.
- Unadopted streets or lanes - these are the responsibility of residents who live on the street/lane. Please see the list of these areas on the 'downloadable document' below (this is for guidance only, the list is not definitive).
- Supermarket trolley collection. The supermarket the trolley originates from is responsible for its collection and return. Please contact the supermarket directly: Aldi 0800 0420800. Asda (St Nicholas Gate) 01228 812482. Asda (Kingstown) 01228 526550. Morrisons 01228 511771. Sainsburys 01228 621710. Tesco 0345 677 9125.
Dead or missing cats or dogs
If you find a dead cat or your cat is missing, please call 01228 817200 or email [email protected] and provide us with a brief description of the cat, including the location lost or found. We keep a record of all dead cats found and we have put new procedures in place for scaning all dead cats that we find, so if your cat has been microchipped we may be able to return it to you. If you lose, find or see a stray dog, please contact us;
Monday –Friday 9am – 4.30pm contact 01228 817200
Monday – Friday 4.30pm – 9am and 24 hours at weekends and bank holidays contact 07739 223378.
Please also refer to the stray dogs information.
RADAR keys are required for disabled toilets. Find out about the RADAR scheme and purchase a key.
Information on public toilet accessibility:
Bitts Park (CA3 8UL)
- Open Mon 9am to 6pm Tues - Thurs 9am to 8pm Fri & Sat 9am to 9pm Sun 9am to 8pm)
Longtown CA6 5PS
- Open 9am to 5pm
Upperby Park South
- Open 9am to 5pm (open summer season only)
Brampton, Milburn Court (CA8 1NW)
- Open 9am to 5pm
The Square, Dalston (CA5 7QA)
- Open 9am to 5pm
Talkin Tarn, Brampton (CA8 1HN)
- Open 9am to 5pm