You are Here : Privacy Statement
Wednesday , June , 19 2024
| Language and Accessibility

Privacy logo

Data Protection Privacy Notice 

The purpose of this Privacy Notice is to explain how and for what purposes we process your personal information. It applies to personal information that is processed electronically and on paper.

Who we are 

We are Carlisle City Council and act as data controller for the personal information we will process about you. Our contact details are:

  • Carlisle City Council
  • Civic Centre, 
  • Carlisle, 
  • Cumbria, 
  • CA3 8QG
  • [email protected] 01228 817200 

Why we process your personal information

We collect and process personal information about you in order to undertake a wide range of statutory and public services or functions such as to:

  • Deliver support services
  • Manage the services we provide
  • Train and manage the employment of our staff who deliver those services
  • Help investigate potential enforcement concerns
  • Help investigate any enquiries or complaints you make about our services
  • Keep track of spending on services
  • Check the quality of services
  • For research and planning of new services 

The personal information we will collect and use about you will depend on the individual service or functions and you will be made aware of this through the service or function privacy notice. 

How we are able to use your personal information

There are a number of lawful reasons why we need to collect and use your personal information. Generally, we collect and use personal information where: 

  • You or your legal representative have given consent
  • You have entered into a contract with us
  • It is necessary to perform our statutory duties
  • It is necessary to protect someone in an emergency
  • It is required by law
  • It is necessary for employment purposes
  • You have made your information publicly available 
  • It is necessary for legal cases
  • It is to the benefit of society as a whole
  • It is necessary to protect public health
  • It is necessary for archiving, research, or statistical purposes 

If we have obtained your consent to use your personal information, you have the right to withdraw it at any time. If you want to withdraw your consent, please contact our Data Protection Officer (DPO) explaining which service you are using so we can deal with your request. Our DPO can be contacted using the contact details set out at the bottom of this page

If you are under a statutory or contractual obligation to provide your personal information for certain purposes, we will advise you of this. We will make you aware of the consequences of not providing your personal information, when we are required to do so, through service or function privacy notices.

Your rights

You have the following rights in respect of your personal data:;

  • The right to access the personal data we are holding about you
  • The right to have your personal data rectified where it is inaccurate or incomplete
  • The right to have your personal data erased in certain circumstances, for example where the personal data is no longer necessary in relation to the purposes for which we have collected them as set out above
  • The right to obtain restriction of processing in certain circumstances, for example where you have contested the accuracy of the personal data, for the period enabling us to verify the accuracy of the personal data
  • The right to lodge a complaint to the Information Commissioners Office (ICO) that acts as the UK regulator
  • The right to object to processing
  • The right to data portability, i.e. to receive your personal data in a structured, commonly used machine-readable format, and to have that personal data transmitted directly to another data controller
  • The right to withdraw your consent, at any time, for the processing of your personal data 

These are not absolute rights and there may be circumstances where the Council is legally obliged to process your information in a particular way.

Retention of your personal information

We will retain your personal information only for as long as necessary for the purposes already set out above in accordance with our retention schedules. Our retention schedules are set based on the Council’s legal requirements to retain personal information, the individual purpose for processing and business need.

Please note that we will not be able to delete your information where:

  • We are required to retain it by law
  • It is used for freedom of expression
  • It is in the public interest or processed for public health purposes
  • It is needed for scientific or historical research, or statistical purposes
  • It is necessary for ongoing legal claims

Once your personal information reaches its set retention period and the Council no longer needs to keep it, your information will be securely destroyed.

Sharing your personal information

We may need to share your personal information for the purposes set out above. We will generally seek your consent to share your personal information with third parties such as the police, NHS and HMRC however, in some circumstances the Council is legally obliged to share certain information with these and other public bodies and will do so where the law requires this. Examples of data sharing with these third parties include case transfers and referrals. The Council will also generally comply with requests for specific information from other regulatory and law enforcement bodies where this is necessary and proportionate.

We may also receive personal information about you from the third parties mentioned above and other public bodies and organisations. In this case, we will tell you the source of the information unless we are unable to do so by law.

We also use a range of third parties who act as data processors on behalf of the Council to either store personal information or help deliver our services to you. Where we have these arrangements, there will always be an agreement in place to make sure that the external organisation complies with data protection law. These third parties will only process your personal information as needed by the Council.

Storage of your personal information

The majority of personal data processed by us is stored on information systems in the United Kingdom (UK). There are some occasions where your information may leave the UK either in order to be transferred to another organisation or if it's stored in a system outside of the European Union (EU). We have additional protection measures in place if your data leaves the UK ranging from secure ways of transferring data to ensuring we have a robust contract in place with any overseas third party.

We will take all practical steps to ensure that your personal data is not sent to a country that is not seen as 'safe' either by the UK or EU Governments.  If we need to send your information to an 'unsafe' location we will always seek advice from the Information Commissioner's Office (ICO) first and will inform you.

Profiling and automatic Decision making

The Council generally does not use profiling or automated decision-making processes. In the circumstances where we decide to, we will tell you and make you aware of your rights.

Some processes are however semi-automated (such as anti-fraud data matching) but a member of staff will always be involved before any decision is reached in relation to you.

Right to complain

Should you be unhappy with the way Carlisle City Council has handled your personal information, we encourage you to let us know so that we can look into this for you and provide a response. Please address any queries, complaints or concerns regarding your personal information to the Data Protection Officer.

Should you then feel that the matter is not resolved and wish to lodge a complaint with the ICO, you can contact them using the details in Data Protection Officer section.

Data Protection Officer and Information Commissioner Contact

Carlisle City Council
Civic Centre,
Email: [email protected]
Phone: 01228 817200 

Information Commissioner's Office 

Wycliffe House
Water Lane
Cheshire SK9 5AF
Email: [email protected]
Phone: 0303 123 1113 (local rate) or 01625 545 745 

Further more information about data protection, privacy and your rights, please visit the Information Commissioner's Office website.

Cookie Policy

Cookie Policy Logo

How cookies are used on Carlisle City Council websites.

When Carlisle City Council provide services for our residents and visitors we endeavour to make them easy to use, useful and reliable. Where services are delivered over the Internet, this will involve placing small amounts of information on your device, these small information snippets are known as cookies.

A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

We use session cookies to help our website remembers changes made as our users move from page to page. With secure sites like MyAccount, session cookies work to keep the user logged in so they aren't required to enter their credentials whenever they navigate to a new page. These cookies are deleted after the session ends.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, If you choose to decline cookies, you may not be able to fully experience the interactive features of the Carlisle City Council services or Web sites you visit.

Types of cookies

'Session' or 'Transient' cookies are temporary bits of information that are erased once you exit your Web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect statistical information.

'Persistent', 'Permanent' or 'Stored' cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g. login passwords), helping to determine what areas of the website visitors find most valuable and customising the website based on your preferences.

See the BBC Webwise (Opens in new window) website a good source of information about cookies.

Cookies that may be used on any of our City Council Web Sites

Most Content Management Systems (CMS), the software that runs the website, have some cookies installed by default. These cookies are used for improving your experience and if you wish to learn more about default Cookies that may be used in this CMS, then Visit DNN Cookie Useage

Google Language translator

If the google translator services are installed then cookies are used to remember your preferences.


Purpose: some Google maps are embedded on many of our sites. Google uses cookies to manage locations and to provide web analytics in terms of the number of times a map has been viewed and/or shared.

Google Analytics

These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, this is a service provided by Google Analytics. If you wish to learn more then Visit Google Cookie Usage


We use Recite Me toolbar to improve our Accessibility offering on many of our Sites. Please read the Cookie Statement From Recite.

Domain: (Google)

Purpose: some YouTube videos are embedded on Carlisle City Council sites to inform improve you browsing experience , a YouTube cookie is used to provide web analytics in terms of the number of times a video has been watched and/or shared.

Turning Cookies Off 

To detect and block cookies we suggest to install the on  your browser. 

You can also switch cookies off by adjusting your browser settings to stop it from accepting cookies. More information is available in these web pages:

Doing so however will likely limit the functionality of many websites, as most modern websites use cookies to support a number of important features.

Concerned about Spyware

It may be that your concerns about cookies relate to the so called "spyware". Rather than switching off cookies in your browser, you may have a better result using tools, that achieves this objective by automatically deleting cookies considered to be invasive.

If you are concerned about security, blocking cookies is useless, because they are not dangerous. You need antivirus and antispyware programs: many of them are freeware and very effective. Read more here:

Privacy Statement

Carlisle City Council is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Carlisle City Council Web site and governs data collection and usage. By using the Carlisle City Council website, you consent to the data practices described in this statement.

Collection of your Personal Information

Carlisle City Council collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Carlisle City Council also collects anonymous demographic information, which is not unique to you, such as your postcode, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Carlisle City Council. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Carlisle City Council for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Carlisle City Council Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Carlisle City Council public message boards, this information may be collected and used by others. Note: Carlisle City Council does not read any of your private online communications.

Carlisle City Council encourages you to review the privacy statements of Web sites you choose to link to from Carlisle City Council so that you can understand how those Web sites collect, use and share your information. Carlisle City Council is not responsible for the privacy statements or other content on Web sites outside of the Carlisle City Council and Carlisle City Council family of Web sites.

Use of your Personal Information

Carlisle City Council collects and uses your personal information to operate the Carlisle City Council Web site and deliver the services you have requested. Carlisle City Council also uses your personally identifiable information to inform you of other products or services available from Carlisle City Council and its affiliates. Carlisle City Council may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Carlisle City Council does not sell, rent or lease its customer lists to third parties. Carlisle City Council may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Carlisle City Council may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Carlisle City Council, and they are required to maintain the confidentiality of your information.

Carlisle City Council does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Carlisle City Council keeps track of the Web sites and pages our customers visit within Carlisle City Council, in order to determine what Carlisle City Council services are the most popular. This data is used to deliver customized content and advertising within Carlisle City Council to customers whose behaviour indicates that they are interested in a particular subject area.

Carlisle City Council Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Carlisle City Council or the site; (b) protect and defend the rights or property of Carlisle City Council; and, (c) act under exigent circumstances to protect the personal safety of users of Carlisle City Council, or the public.

Security of your Personal Information

Carlisle City Council secures your personal information from unauthorized access, use or disclosure. Carlisle City Council secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Carlisle City Council will occasionally update this Statement of Privacy to reflect company and customer feedback. Carlisle City Council encourages you to periodically review this Statement to be informed of how Carlisle City Council is protecting your information.

Contact Information

Carlisle City Council welcomes your comments regarding this Statement of Privacy. If you believe that Carlisle City Council has not adhered to this Statement, please contact Carlisle City Council at Customer Services. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Individual Services Privacy Statements






I -J

L- M -N -O



Revenue and Benefits specific

Read our Accessibility Informations

Accessibility Statement

External links disclaimer

Throughout our site you will find links to external websites. Although we make every effort to ensure these links are accurate, up to date and relevant, Carlisle City Council cannot take responsibility for pages maintained by external providers.

If you come across any external links that don't work, we would be grateful if you could report them to the web content team.

Please note that external links from this website may include material of a political nature. Carlisle City Council takes no responsibility for information contained on external links from this website. Views expressed by individual Councillors on their own webpages or on external sites they link to are not necessarily those of the Council itself

This A to Z of services list provides links to service pages alphabetically